NEW FAQ

Vex Clothing latex items are handcrafted by Laura and her small team. The turnaround time to produce an item right now is 4 weeks. Production turn around times are not guaranteed. If your order is time sensitive please contact us at sales@vexclothing.com about our rush service (rush fees will apply).

We do have a Ready to Ship section with select items that are pre-made and currently in inventory. These items ship within 48 hours from the time of purchase Monday–Thursday.

You can always check the status of your order HERE. We will also send you status updates as your orders are being completed so check your inbox along the way.

If you need your order faster, in most cases we can accommodate. Please contact sales@vexclothing.com to confirm if this is possible as it depends on the material we have in our studio. Please note - rush fees apply. The fee pays for our overtime to work longer hours to complete your order quicker.

We will allow cancelations within 48 hours of the order being placed. After that no cancelations will be accepted because each item is hand made to order - materials, supplies and production have begun. Please reach out to us at sales@vexclothing.com or 773-282-0723.

Please note, all gift card purchases are final sale, they cannot be returned, cancelled, and/or refunded.

Every item has a size chart on the product page. Measure your chest, waist and hips in inches and follow the chart to find the best fit for your body. If you’re still not sure, reach out to us and we’ll help guide you in the right direction.

If you are in-between sizes we recommend sizing down for a tight fit and sizing up for a comfortable, but not baggy fit. Any items with a waistband don't size down as it may cause a muffin top effect. 

In some circumstances sizing down can create stress on the zipper causing it to break. 

Please visit our Custom page if you are interested in our made to your measurements service.

To view additional photos of the colors we have available, please click here for glovesand clothing. Click on the swatch color and you will see an additional image of a garment made in that color. 

This is also available in each product description via the link called "color chart".

Yes, you can! We offer an upgraded Made to Measure service for a fee. You can read more about it and submit the 2 minute measurement form in the Made to Measure section of our Custom page.

Please note this fee pays for:

- The 3D tailor software we use to get accurate measurements.

- Our time to go over every measurements and create a pattern just for your body shape.

- A fitting and alteration if needed to insure a perfect fit.

- Time to cross reference body photos submitted and measurements.

-Custom patterns and designed are only saved for 6 months from creation

Unfortunately, after your order is placed we are unable to change the shipping address due to credit card security issues.

Yes, we are now able to offer order pick up to customers in the Long Beach area only. At checkout please select pick up as the delivery method. You will receive an email when your order is ready to schedule a time to get your order at the studio. Your order must be picked up within five days of your appointment.

Please note that normal order turnaround times still apply.

Yes, our packages are mailed in non-logo packaging to keep your order private. We leave the surprise for when you open the box!

Yes, we are pleased to offer worldwide shipping through Managed Markets at discounted flat rates based on your order size. All packages are insured and trackable, ensuring peace of mind for our customers.

Here’s how our shipping rates are structured:

• Orders between $300–$499: $35 flat rate
• Orders between $500–$999: $25 flat rate
• Orders of $1,000 and up: FREE shipping

Yes, with Managed Markets, all applicable taxes and duties are collected at checkout. Managed Markets also handles all international customs processes, ensuring a seamless shipping experience for our international customers.

Packages that are refused upon delivery are not eligible for refunds. If a package is returned to us, you will have 14 days to contact us and arrange for reshipment. Customers are responsible for paying the reshipment fee, which may include:

• Return shipping costs
• Administrative fees

Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your shipment’s progress.

To ensure the longevity of your latex piece, we’ve created a Care & Shine guide for you. We also carry many products to help with maintaining the quality and shine of your latex garments. 

Yes! Although many latex companies don't shine items or charge a shining fee - we ALWAYS shine every order prior to shipping.

No, we do not chlorinate latex. 

The latex of our print products are created with a hand poured method. Due to the organic nature of the process and material there may be irregulates to color or thickness. Print products can also vary slightly from the pictured swatch, depending on where the cut falls within the roll of our organic latex materials. 

The smell you're experiencing from your latex garment could be due to the material itself. Latex is a type of rubber, and the distinctive odor is often associated with rubber products. Latex clothing can have a natural odor that tends to dissipate over time with proper airing and storage. If the smell is bothersome to you, consider hanging your garment in a dark well-ventilated area.

If you are unsure about the right size or fit based on our sizing guides in the product descriptions, we encourage you to purchase Redo Return Assurance at checkout for peace of mind. With Redo Return Assurance, you can receive a refund for otherwise non-refundable items. Simply add Redo Return Assurance to your order during checkout to have the option to return your items and receive a refund.

We’ll calculate the cost based on all eligible items in your cart. Some exclusions will apply (custom, made to measure, latex care & shine collection, sample items).

We allowREADY TO SHIP items to be returned forstore credit only without Redo return assurance.

The item(s) must be new, unworn, unwashed, in the same condition in which you received them, without any traces of perfumes or other applied scents, and in the original packaging with tags attached.

All purchases are subject to the standard return period of 14 days. Returns must be initiated within 48 hours from the date your package is marked as delivered by the carrier. The item must then be shipped back within 14 days.

To initiate a return, please our Return Portal.

Items must be shipped back wrapped the same as it was received. Please use the tissue paper to wrap the metal on zippers as it can stain the latex. We put a lot of love into our items so please return them with the same care. If the return is not received in perfect condition we will not be able to accept the return.

If Redo Return Assurance is purchased return shipping will be covered. Otherwise, we are unable to offer free return shipping on eligible item(s) returned. You are responsible for the return shipping fee.

Once the return is received and approved, the refund will be processed to your original form of payment. If we are unable to accept the return based on damage the customer will be responsible for the return shipping. After 7 days the order will be considered abandoned.

Redo Return Assurance is currently only offered on orders shipping to addresses in the United States. Please note, the cost of Redo Return Assurance is nonrefundable.

Redo Return Assurance is NOT eligible for custom designs, rush fees, Repair Kits, ANY Latex Care Products, Gift Wrapping, Ornaments, Candles, Storage Bags, or Sample Products.

Since each item is made to order, our items are not returnable with the exception of items in our READY TO SHIP collection. Ready to Ship items are pre-made, already in inventory, and can be returned for store credit within 15 days of receiving it. We can also do alterations on items for an additional charge.

Sample items, undergarments, and molded gloves are final sale, which are not eligible for returns. Shipping fees, insurance, rush fees, taxes or duties will not be refunded. Please contact sales@vexclothing.com for a return authorization form before shipping the product back to us.

Once you submit your deposit, we’ll send you the timeline for the completion of your project. As our regular orders can take 2–4 weeks to process, custom orders can take 4–8 weeks depending on the materials needed and personalized fittings. 

We do our best to get it right the first time, but sometimes alterations are necessary. Please send any alteration notes to us via email or phone. We’ll need high-quality full-length photos of yourself in the garment from all angles including the front, back and sides. The more photos the better. You may also request a Skype session in order to review the garment changes via email at sales@vexclothing.com. The first minor alteration session is included in the initial price quote. However, if your original measurements were inaccurate, the client is responsible for additional alteration fees. 

For care instructions, please see our Vex Latex Care Info sheet.