General Information About Our Products
All Vex Clothing items are handcrafted in our California studio by our small, talented team of designers. We’re working around the clock to ensure your order is up to our quality standards, so please allow 2–4 weeks for production and shipping. Expedited service may be available upon request and will depend on the availability of materials. Rush fees may apply.
READY TO SHIP items will dispatch within 48 hours of your purchase Monday–Thursday.
How long will it take to receive my order?
Vex Clothing latex items are handcrafted by Laura and her small team. The turnaround time to measure and produce an item is 2–4 weeks.
We do have a READY TO SHIP section with select items that are pre-made. These items ship within 48 hours from the time of purchase Monday–Thursday.
Can you rush ship the order?
If you need your order faster, in most cases we can accommodate. Please contact us to confirm if this is possible as it depends on the material we have in our studio. Please note: rush fees may apply.
Can I cancel my order?
Since each item is made to order, we do not offer cancellations or refunds. We prioritize our customers’ happiness and will do our best to accommodate if there are any issues with your order. Please reach out to us at [insert email address here] or [insert phone number here].
How do I know what size to order?
Every item has a size chart on the product page. Measure your chest, waist and hips in inches and follow the chart to find the best fit for your body. If you’re still not sure, reach out to us at [insert email address here] and we’ll help guide you in the right direction.
Can I have my item made for my measurements?
Yes, you can! We offer a made-to-measure service for a small fee. If you’d like this service, please contact us. Then, simply fill out our measurements form to get a customized item just for you.
All orders shipped within the state of California will be charged 7.75% sales tax. International orders are subject to customs and duties fees. Vex Clothing is not responsible for any additional charges or delays caused by customs’ clearance process.
Can I change my address?
Unfortunately, after your order is placed we are unable to change the shipping address due to credit card security issues.
Some individuals are sensitive and/or allergic to latex and/or rubber intended for extended skin contact. Some sensitivities and allergic reactions can be severe. Vex Clothing recommends that you test a small patch of skin against the latex and/or rubber material before purchasing a garment. The customer agrees that Vex Clothing, Inc. shall not be responsible for any such sensitivity and/or allergic reaction the customer may experience as a result of wearing Vex Clothing apparel or accessories.
How do I care for my Vex latex piece?
Are your items chlorinated?
No, we do not chlorinate latex.
Submit your custom request and our team will get back to you with a price estimate for final approval. Upon approval, kindly submit your deposit fee as noted in the price estimate. We look forward to working with you on your one-of-a-kind design!
Please note: due to time constraints, Laura may not be able to fulfill all custom orders. We will always give you notice if this is the case.
How long will it take?
Once you submit your deposit, we’ll send you the timeline for the completion of your project. As our regular orders can take 2–4 weeks to process, custom orders can take 4–8 weeks depending on the materials needed and personalized fittings.
If you’re unable to come to our studio for a personal fitting, here’s what we’ll need:
Please include a full-length photo of yourself in form-fitting clothing along with your measurements. Need help measuring? Ask a friend! All orders require accurate and complete measurements. Then, simply fill out the made to measure form.
Need more information on how to take your measurements? Check out our Measurement Chart & How To Video.
What if it doesn't fit?
We do our best to get it right the first time, but sometimes alterations are necessary. Please send any alteration notes to us via email or phone. We’ll need high-quality full-length photos of yourself in the garment from all angles including the front, back and sides. The more photos the better. You may also request a Skype session in order to review the garment changes via email at firstname.lastname@example.org. The first minor alteration session is included in the initial price quote. However, if your original measurements were inaccurate, the client is responsible for additional alteration fees.
How do I care for my custom garment?
For care instructions, please see our Vex Latex Care Info sheet.
Can I return an item if it does not fit?
Since each item is made to order, our items are not returnable with the exception of items marked READY TO SHIP. Ready To Ship items are pre-made and can be returned for store credit. We can also do alterations on items for an additional charge. For our full return policy please visit our Store Policy page.
READY TO SHIP
READY TO SHIP items are returnable only for store credit within 15 days. We do not issue refunds. Shipping fees, insurance, rush fees, taxes or duties will not be refunded. Undergarments are final sale due to sanitary reasons. Please contact us for a return authorization form before shipping the product back to us.
Vex Clothing does not accept returns on most items since they are handmade to order. There are certain circumstances where a return or exchange will be granted. If a return is granted for store credit, please be aware that rush fees and shipping cost are not refundable. Items must be unworn and in their original, new condition. Any item not in its original state or is damaged will not be accepted. Returns or exchanges must be made within 15 days from delivery. Restocking fees may apply. If you need a return or exchange please email us at email@example.com
ERRORS / DAMAGED GOODS
Please notify Vex Clothing of any errors or damages to your items within 5 business days of the receipt of the shipment. Vex is not responsible for any damages made due to lack of care or neglect. No claim filed outside the 5-business-day time period will warrant any type of claim. A replacement item or store credit will be issued once the damaged item is received back in our studio. Email firstname.lastname@example.org if you need to claim an error or damaged item.
For care instructions, please see our Vex Latex Care Info sheet.
Is your packaging discreet?
Yes, our packages are mailed in non-logo packaging to keep your order private. We leave the surprise for when you open the box!
Do you ship internationally?
We’re pleased to offer shipping worldwide. At checkout you can select the shipping service of your choice. All orders over $200 receive free shipping! Please note: this does not cover Taxes or Duties for your international order. Please check with your country's customs office for rates.
On occasion, we’ll issue promotional codes, sale codes or gift certificates for a credit towards your online order.
Vex Clothing reserves the right to cancel a promotion and/or reject redemption of any promotional code. Promotional codes do not cover costs on any shipping, duties or taxes. We’ll honor a price adjustment on online purchases within a 7-day period prior to the start of a sale. All price adjustments will be issued in the form of a Vex Clothing store credit.
REPAIRS & ALTERATIONS
We offer repair and alteration services for all of our latex designs. We assure the highest quality in all of our garments, but we provide this service for mishaps and accidents, transformed body shapes, or problems with other latex designer and name brand items. For more information visit our latex Repairs & Alteration page.