Custom Terms and Conditions

CUSTOM ORDER DESIGN TERMS AND CONDITIONS

CUSTOM MADE ORDERS:
Any style ordered, not offered in the Vex Clothing, Inc. catalog or website is considered a custom item. Custom items are subject to custom order terms and conditions. Processing time for custom orders and collection customization are based on availability of materials needed for completion. Vex Clothing, Inc. will provide an estimated time of production for each custom item, usually 5 to 6 weeks. The estimated time of production does not include the design process or custom fittings. Expedited service may be available upon request. If expedited service is needed a rush fee and express delivery charges may apply.
All custom orders and Made to Measure order must have the following forms submitted with the order:
 
 
PAYMENTS: 
Vex Clothing accepts the following forms of payment:
  • All Major Credit Cards: Visa, MasterCard, American Express, Discover
  • Money Orders
  • U.S Fund checks made out to Vex Clothing, Inc.(*All checks must clear before the order can be processed)
  • PayPal payments made payable to sales@vexclothing.com.
Include customer name, mailing address, and email address on all methods of payment, in order for Vex Clothing to properly and accurately credit the account.
 
SHIPPING: 
Shipping in the U.S. and Canada is FedEx Ground with insurance. All other locations will be shipped express through USPS.com in order to verify a tracking number.
SALES TAX & CUSTOMS
All orders shipped within the state of Illinois will be charge 10.25% sales tax. All orders shipped outside the state of Illinois will not be charged sales tax. International orders are subject to customs fees. Vex Clothing, Inc. is not responsible for any additional charges.
CUSTOMER ACKNOWLEDGEMENT:
The CUSTOMER acknowledges the garment purchased from Vex Clothing, Inc. is custom made for the CUSTOMER. As such, theCUSTOMER cannot return the item once the order is purchased. All sales of custom apparel are final sale. In that regard, Vex Clothing, Inc. relies on the in-house fitting session with the CUSTOMER to produce the garment. However, the CUSTOMER may forward the CUSTOMER’s own measurements to Vex Clothing, Inc. and Vex Clothing, Inc. will produce the garment in accordance with the measurements the CUSTOMER has provided. Vex Clothing, Inc. declares to make reasonable attempts to alter and fit the garment as part of the custom in-house creation process. However, Vex Clothing, Inc. recommends the CUSTOMER come to the Chicago location of Vex Clothing, Inc. to ensure the initial fitting and any subsequent alterations are properly fitted. Alternatively, the CUSTOMER may send the garment to Vex Clothing, Inc. with measurements taken by the CUSTOMER and Vex Clothing, Inc. shall attempt to alter the garment to the measurements provided by the CUSTOMER. However, in such case, Vex Clothing, Inc. cannot be responsible for any faulty measurement made by the CUSTOMER or any subsequent failure of the garment to fit properly. According to Vex Clothing, Inc. all customer requested alterations on self-measured apparel or the change in size and/or shape of the customer shall be subject to standard alteration fees.

Some individuals are sensitive and/or allergic to latex and/or rubber intended for extended skin contact. Such sensitivity and/or allergic reaction can be severe. The CUSTOMER affirms the recommendation of Vex Clothing, Inc. to test a small patch of skin against the latex or rubber material before the purchase of the garment. The CUSTOMER agrees that Vex Clothing, Inc. shall not be responsible for any such sensitivity and/or allergic reaction the CUSTOMER may experience as a result of wearing the Vex Clothing, Inc. apparel. Furthermore, the CUSTOMER agrees to indemnify and hold harmless Vex Clothing, Inc., its officers, employees, agents, successors and assigns from any and all such claims whether based on contract, tort, or any other legal theory.
Vex Clothing, Inc. warrants the CUSTOMER the apparel to be created and delivered will be free from defects in material and workmanship. The warranty provided by Vex Clothing, Inc. is for a period of thirty (30) days from the date of shipment or pick-up by Vex Clothing, Inc. to the CUSTOMER. If the apparel sold to the CUSTOMER fails, excepting wear and tear and/or abuse of the apparel during the warranty period Vex Clothing, Inc. shall correct any defect in the materials upon an examination of the apparel for wear and tear and/or abuse. The compliance of Vex Clothing, Inc. shall only ensue upon the prompt notification from the CUSTOMER to Vex Clothing, Inc. within the allotted warranty period. The CUSTOMER shall be responsible for all shipping costs of the apparel to and from Vex Clothing, Inc. Under this warranty, the liability of Vex Clothing, Inc., whether the claim is based on contract, negligence or any other legal theory, shall not in any case exceed the cost of correcting defects in the apparel. Upon the expiration of the warranty period all such liability of Vex Clothing, Inc. shall terminate.
The preceding details shall constitute the exclusive remedy of the CUSTOMER and the exclusive liability of Vex Clothing, Inc. Under no circumstances shall Vex Clothing, Inc. be responsible for changing the size of the apparel due to a change in the physical size and/or shape of the CUSTOMER. The foregoing warranty is exclusive and in lieu of all other warranties, whether written, oral, implied, or statutory. No warranty of merchantability or fitness for a particular purpose shall apply.
In no event, whether as a result of breach of contract, warranty, alleged negligence, or any other legal theory, shall Vex Clothing, Inc. be liable for special or consequential damages. Vex Clothing, Inc. shall not be liable for special or consequential damages including, but not limited to, loss of profits or revenue, loss of use of the apparel, cost of the apparel, cost of substitute apparel, facilities or services, downtime or event cancellation costs, or claims of the CUSTOMER for such damages.
 
FAQs
Read each item carefully. Each order you place with Vex Clothing will be subject to the following

All Vex Clothing items are hand crafted in our Californian studio. Shipping time is based on our production for every order which is normally 2-4 weeks. Expedited service may be available upon request and will depend on the availability of materials. Rush fees may apply.

 

COLORS: 

We try to keep stock of almost all the colors shown on our COLOR CHART Other colors are available by custom request.  

 

SIZING:

Please refer to the SIZE CHART to understand how we size our styles. If your measurements are not listed, we are able to offer MADE TO MEASURE service for an addition cost. Plus Size is avalibe upon request. 

 

CUSTOM DESIGN SERVICE:

Although Vex Clothing carries an extensive and creative ready made collection, our specialty is custom design. For more Information on the process and to view the GALLERY

 

LATEX CARE:

WEAR: Use talc powder to coat the inside of the garment. For tight fitting garments, use a light coat of dressing aid. To shine, use a latex shiner.

CLEAN: Let garment soak in a tub full of water with a SMALL drop of viviclean. Hang garment to dry. Once the garment is completely dry, inside and out, powder the inside with talc powder. Store garment on a plastic hanger in a dark plastic bag in a cool, shaded, dry place.

WARNING:

 

REPAIRS & ALTERATIONS:

Vex Clothing offers a repair and alteration service for all latex designs. Vex Clothing assures the highest quality in all of our garments, but we provide this service for mishaps and accidents, transformed body shapes, or problems with other latex designer and name brand items. For more information visit our latex Repairs & Alteration page

 

RETURNS:

READY TO SHIP- Ready to Ship Items are Returnable Only for Store Credit within 15 Days and No Refunds. Shipping fees, insurance, rush fees, taxes or duties will not be refunded. Undergarments are Final Sale due to sanitary reasons. Please Contact Us for a return authorization form before shipping product.

HAND MADE ORDERS- Vex Clothing does not accept returns since every item is hand crafted per order, There are certain situations where a return or exchange will be granted. Items must be unworn and in its original new condition. Any item not in its original state or is damaged will not be accepted. Returns or exchanges must be made within 15 days from delivery. Restocking fees may apply. If you need a return or exchange please email us at sales@vexclothing.com

 

SALES TAX & CUSTOMS:

All orders shipped within the state of California will be charge 7.75% sales tax. International orders are subject to customs & duties fees. Vex Clothing is not responsible for any additional charges or delays caused by customs clearance process.

 

SHIPPING:

All orders with totals over $500 receive free ground shipping. Packages are shipped in a desecrate box from VEX. At the time of checkout you will select the type of shipping service you would like. USPS, Fedex and DHL are the standard services Vex uses. All orders are shipped with “No Signature Required” and may be left at a residence deemed safe by the delivery company. Vex is not responsible for any loss or liability or damage that may result from shipping with a signature. If you require special shipping services please email laura@vexclothing.com

 ERRORS / DAMAGED GOODS: 

Vex Clothing must be notified of any errors or damaged items do to our production within 5 business days of the receipt of the shipment. No claim filed outside the 5 business day time period will warrant any type of claim. Email laura@vexclothing.com if you need to claim a error or damaged item.

 

PROMOTIONS:

On occasion Vex Clothing issues promotional codes, sale codes or gift certificates which provide a credit towards your online order. Vex reserves the right to cancel a promotion and/or reject redemption of any promotional code. Promotional codes do not cover costs on any shipping, duties or taxes. Vex Clothing will honor a price adjustment on online purchases within 7 day period prior to the start of a sale. All price adjustments will be issued in the form of a Vex Clothing credit.

 

LATEX ALLERGIES:

Some individuals are sensitive and/or allergic to latex and/or rubber intended for extended skin contact. Such sensitivity and/or allergic reaction can be severe. Vex Clothing recommends the customer test a small patch of skin against the latex and/or rubber material before the purchase of the garment. The customer agrees that Vex Clothing, Inc. shall not be responsible for any such sensitivity and/or allergic reaction the customer may experience as a result of wearing the Vex Clothing apparel or accessories.

Sizing & Measureing
Please note: If your measurements do not line up with our sizing chart, you should consider our Made to Measure service. You will need to fill out a measurement chart and we will alter a design pattern just for you body measurements. 
Vex Clothing size chart is exact body measurements - NOT the actual clothing measurement. We make our garments about 2-4” smaller then the body measurements to insure a proper snug fit. We use .50mm thick latex sheeting England's finest manufacturer.
 

 

 

 

WOMEN

 

 

 

 

 

 

 

 

 

 

 

 

 

 

XS

S

M

L

XL

1

2

3

4

Bust

32

34

36

38

40

42

44

46

48

Waist

23

25

27

29

31

33

35

37

39

Hip

34

36

38

40

42

44

46

48

50

 

 

 

 

MEN

 

 

 

 

 

 

 

 

 

 

 

 

S

M

L

XL

1

2

3

Bust

34

36

38

40

42

44

46

Waist

29

31

33

35

37

39

41

Hip

31

33

35

37

39

41

43

 

 

~STOCKINGS~

 

 

Size Chart

 

Body

Size

Upper Thigh

Length From

Ankle to Thigh

Short/Tall

S

18-21"

23/27"

M

19-22"

24/28"

L

21-24"

25/29"

XL

22-25"

26/30"

 

 

HOODS

 

 

Size Chart

 

Size

Crown

Neck

S

21"

15"

M

22"

16"

L

23"

17"

XL

24"

18"

 
 

 

GLOVES

*Most woman wear Sz S-7 glove for a tight fit

 

 

Size Chart

 

Size

Around Knuckles

 

S-7

6.25"-6.75"

 

M-

8

7.5" - 8"

 

L-

9

8.5" - 9"

 

XL-

10

9.5" - 10"

 

 
             
 Chokers
Size Chart
                             Size Around Neck
                                                           S/M 13"-14"
                                                           M/L 15"-16"
      
 Cuffs
Size Chart
Size Wrist Ankle
                        S/M Up to 7" Up to 9"
                         M/L 7"- 8.5" 9"-11"

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