If you are a consumer based in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive (2011/83/EU, as amended by Directive (EU) 2023/2673).
The withdrawal period is 14 days. For the sale of goods, it begins on the day you (or a third party other than the carrier indicated by you) take physical possession of the goods. For multiple goods ordered together but delivered separately, it begins on the day you receive the last item.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement. You may:
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the 14-day period has expired. We will send you an acknowledgement of receipt of your withdrawal without undue delay by email.
If you withdraw from this contract, we will reimburse all payments received from you, including the costs of standard delivery (excluding any supplementary delivery costs arising from your choice of a delivery type other than the least expensive standard delivery we offer), without undue delay and no later than 14 days from the day we are informed of your decision to withdraw. We will make the reimbursement using the same means of payment you used for the initial transaction, unless you expressly agree otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back, or you have supplied evidence of having sent them back, whichever is earliest.
You must send back or return the goods to us without undue delay and no later than 14 days from the day you communicate your withdrawal. You will bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
The right of withdrawal does not apply to certain goods, including the supply of goods made to your specifications or clearly personalized (for example, bespoke, custom-design, and made-to-measure items), and goods which are not suitable for return for health protection or hygiene reasons if unsealed after delivery. Where an exception applies, this will be made clear before you complete your order.
(Complete and return this form only if you wish to withdraw from the contract.)
To: Vex Latex, sales@vexclothing.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
— Ordered on / received on: ____________________
— Order number: ____________________
— Name of consumer(s): ____________________
— Address of consumer(s): ____________________
— Date: ____________________
— Signature (only if this form is notified on paper): ____________________
This page provides general information about your statutory right of withdrawal and does not constitute legal advice. For questions about your order, contact us at sales@vexclothing.com.
